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Second chance
At Masters in Time we do our utmost best to offer you a good shopping experience. If by chance - for whatever reason - you are not entirely satisfied with the product you have purchased, you can return it within 30 days after receipt.
Are you looking to return your watch in order for it to be repaired? Please choose the situation below that applies to you to find the correct way to return your product. We are looking forward to reunite you with your restored watch as soon as possible.
We kindly ask you to consider the following conditions with your return:
These conditions do not represent an obligation for effectively exercising the right to cancel.
1. Log in at our My order page
2. Preannounce the product you wish to return and select the correct return reason
3. Download the free return label.
4. Take your parcel to your local DHL parcel agency.
5. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
We kindly ask you to consider the following conditions with your return:
1. Log in at our ‘My order’ page
2. Preannounce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to your local DHL parcel agency.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
1. Include a clear description of the issue.
2. In case the watch was purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] can not guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will make up a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here
1. Log in at our "here.
1. Log in at our ‘My order’ page
2. Preannounce the product you wish to return.
3. Download the return* label and take your package to a drop-off point of the carrier indicated on your return label.
4. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
*The countries for which return labels can be generated with B2C/Maersk are listed in the table below.
We kindly ask you to consider the following conditions with your return:
Regio | Waarde | Heenzender | Retourzender | Kosten retour |
BENELUX | Tot €350 | DHL Parcel | DHL Parcel | €0,99 |
BENELUX | Alle | DHL Express | DHL Express | €0,99 |
BENE | Tot €500 | Trunkrs | DHL Parcel | €0,99 |
BENE | Vanaf €500 | Trunkrs | DHL Express | €0,99 |
1. Log in at our ‘My order’ page
2. Preannounce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to your local DHL parcel agency.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
We kindly ask you to consider the following conditions with your return:
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.
1. Include a clear description of the issue.
2. In case the watch was purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] can not guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will make up a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here
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